Here are a few typical questions we hear from our customers...

Q: What’s included in my apartment?
A: Your apartment will be completely furnished and ready to move into including widescreen TV, DVD player, all linen, towels, cutlery, crockery, kitchen utensils, fridge freezer, microwave, cooker, washer-dryer, iron and ironing board.

Q: How long can I stay?
A: 1 night to one year or beyond.

Q: Is smoking allowed within the apartments?
A: A no smoking policy operates for all apartments.

Q: What services are included?
A: Usually a once a week housekeeping service, which includes a linen and towel change. If required, services can be tailored to meet your requirements including daily housekeeping.

Q: How do I pay?
A: You can pay by credit or debit card, cheque or cash. We can invoice you or your company directly.

Q: Do I have to pay a deposit?
A: When making an online booking through our website, a 10% deposit will be taken at the time of booking to secure your accommodation, the remainder will be payable on or before arrival. Your deposit is non-refundable.

Q: What is your cancellation policy?
A: There will be no cancellation charge if a booking is cancelled 48 hours before the arrival date. Failure to cancel before the hours stated, or in the event of non-arrival, will result in your card being charged the full amount for the 1st nights accommodation and the release of the remainder of nights booked.

Q: Are discounted Rates available for long term stays?
For Longer Stays, it is possible to obtain rate reductions, depending upon the availability and the length of stay. We will always do our best to offer you the lowest available rate. Please contact us directly on +44 (0)151 703 6996 and speak to one of our advisors.

Q: What time can I check into my apartment?
A: Normal check in times are 2pm – 5pm, 7 days a week. Guests wishing to check in after 5.00pm must make a special request to info@yourcitybase.co.uk at least 48 hours prior to arrival. You must check out by 11.00am

Q: Where can I park?
There is a car park adjacent to The Liner Hotel in Lord Nelson Street (£5.00 per day). There is free parking in Bridport Street between 6pm and 8am.

Q: What additional charges will I have to pay?
A: There are no standard additional charges, these would only be made if you were to take advantage of our additional services such as our grocery packs, romantic packages and additional housekeeping requests.

Q: Does the apartment have internet access?
A: Each apartment has complimentary internet access, simply plug the ethernet cable supplied into your PC and open your browser to use. This service may not be compatible with all European and International PCs.

Q. What features does a typical apartment include?

* Alarm Clock/Clock Radio
* CD Player or Ipod Dock
* Complimentary Broadband Access
* Iron and Ironing Board
* Dining Area
* Towels and Bed Linen
* DVD Player
* Oven
* Microwave (Available upon request)
* Refrigerator/Freezer
* LCD Flat Screen TV/Digital Channels
* Laundry Facilities
* Hairdryer

Q. What sort of amenities and services are available?

* Digital TV channels
* Access via Lift or Stairs
* Complimentary Broadband Access
* Complimentary Tea and Coffee
* Weekly Linen Change
* Secure Entry System
* Clothes Airer
* Late Checkout upon request
* Fax and Photocopying on request
* Airport Transfer on request (additional cost)
* Dry Cleaning/Laundry Service (additional cost)
* Parking near by from (£5.00/night)
* Cot and Highchair available on request

Q: When is the reception area manned?
A: Our reception is open from 9am - 5pm and our concierge is on hand at al other times, if you have any queries when we are closed, please call +44 (0)151 703 6996.

Q: Where is the bedding for the sofa bed?
A: The bedding for the sofa bed is located in the compartment beneath the sofa