Legal Information


Your City Base® is the trading name of Silver Fern Design Limited

CHECK IN and CHECK OUT TIMES:
Check in times are between 15.00 - 17.00 hrs, If you require an alternative check in time you must contact us at least 48 hours in advance of your arrival. Guests wishing to check in after 5.00pm must make a special request to info@yourcitybase.co.uk at least 48 hours prior to arrival.

Our check out time is 11.00 am, if you require a late check out, we may be able to arrange this for you. Please lock the apartment door when you leave. The keys must be returned to reception or posted through the appropriate letterbox before 11.00am.

CANCELLATION POLICY:
There will be no cancellation charge if a booking is cancelled 48 hours before the arrival date. Failure to cancel before the hours stated, or in the event of non-arrival, will result in your card being charged the full amount for the 1st nights accommodation and the release of the remainder of nights booked.

LOST KEYS:
Please lock the apartment door at all times when you leave the building. Your keys must be returned to reception or posted through the appropriate letterbox before 11.00am on the day of your departure.
Keys that are lost or not returned at the end of a stay will be charged at a cost of £50.00 to cover the cost of administration and replacement of keys.

TERMS & CONDITIONS
The following terms and conditions apply to your stay. By staying in a YOURCITYBASE apartment, you are agreeing to accept the terms and conditions.
All guest details must be made known to YOURCITYBASE at the time of booking, including the total number of people who will be staying at the apartment.
Additional guests not on the booking form will not be permitted to stay in the apartment without first notifying YOURCITYBASE of their details. In any event, the numbers of guests cannot exceed the total number of people that the apartment can accommodate in beds or on bed settees.
YOURCITYBASE may cancel your booking at any time for any reason without having to provide an explanation. There will be no compensation but a full refund will be made in such an event.
There is a strict no smoking policy throughout the apartments. Smoking will not be permitted anywhere in the apartments. Smoking is however permitted on the balconies.
No pets are allowed. Guide dogs are the exception to this rule.
The apartments are located within a residential area. Guests are kindly asked to respect other people by not making excessive noise or behaving in an unruly manner.
Parties are strictly forbidden. If any party takes place, you will be asked to leave immediately. There will be no refund.
Guests are responsible for the apartment during their stay. The apartment is expected to be kept reasonably clean and tidy.
Security should be considered at all times. Doors should be locked and windows closed when leaving an apartment unattended, or when checking out. YOURCITYBASE reserve the right to charge an additional fee of £30 for cleaning, should the apartment not be returned in a reasonable condition.
It is the guests responsibility on first entering the apartment to check that all items listed on the inventory in the YOURCITYBASE information pack are not damaged and/or in good working order. Guests must report any broken or damaged items upon first arrival at the YOURCITYBASE apartments.
Any items removed or damaged from any apartment will incur a replacement charge and will be debited from the card details supplied when booking.
Any damage to the apartment walls or other fixtures and fittings will be charged in the same manner.
All apartments will be freshly cleaned for your arrival, with fresh bed linen and towels. For stays of 7 days or less, when a guest requests a linen change, there will be a charge of £30 for a 1 bedroom apartment and £60 for a 2 bedroom apartment. Similarly if a guest requests a full apartment clean and a linen change the charges will be £40 and £80 respectively. For stays of 7 days or more, the bed linen and towels will be changed and the apartment cleaned on a weekly basis at no extra charge.
The booking does not constitute any lease or tenancy agreement. The stay will only be for the period detailed in the booking confirmation.
Vehicles and their contents are left entirely at their owner's risk. YOURCITYBASE will take no responsibility for any loss or damage incurred to vehicles during your stay.
Personal belongings are left in the apartments at the owner's own risk. It is not advised to leave valuable items unattended. YOURCITYBASE will take no responsibility for any loss incurred.
YOURCITYBASE will not be held responsible for any personal injury sustained during any stay at any apartment.
YOURCITYBASE may need to enter an apartment for maintenance during a stay. The appropriate notice will be given and disruption will be kept to a minimum.
If any of these Terms and Conditions is breached, guests may be asked to leave. WEBSITE
By using this website you agree to and be bound by our terms and conditions as described below.

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All images on the website are for illustrative purposes only, we do not guarantee their accuracy.

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PERSONAL INFORMATION
You agree for us to use your personal information gathered from this website and bookings including email and postal addresses for future contact of special offers, promotions and marketing.
We will never pass or share you personal details with any third parties.
You may opt out of receiving any promotional contact from us, by contacting us in writing, or through our online contact form. You will also have the opportunity to opt out from any email marketing by replying to the marketing email, or by clicking the unsubscribe link.
You have the right to view or amend your personal information that we hold by request, please contact us in writing, or through our online contact form.